The role of the Rigaku Europe SE (RESE) Technical Coordinator (m/f/d) is to work closely with the different teams within the RESE organisation, directly with customers, and with other third parties. Daily tasks will include the planning of upcoming instrument installations / upgrades and PMs, coordinating unplanned maintenance visits, plus other service related responsibilities.
Your role:
Technical Coordinator key responsibilities :
- Coordinate daily service operations to ensure maximum customer satisfaction and optimised Rigaku resource productivity and efficiency with close consideration for business financial overheads and working time legislation, to includes:
- Unscheduled maintenance visits
- Planned Preventative Maintenance
- Installations and Upgrades
- Pre-installation visits
- Coordinate and assign incoming e-mail service support requests.
- Plan and maintain service resource scheduling and calendars.
- Maintain regular dialogue with service resources to discuss upcoming work and responsibilities
- Provide weekly reporting to Service Management
Escalation outstanding or problem issues - Internal and external coordination issues
Your qualifications:
- Ideally 3+ years of experience in the use and maintenance of semiconductor X-ray systems.
- Bachelor’s degree or PhD in Electronics Engineering or relevant technical subject (or equivalent experience)
- Experience in the maintenance and repair of electronic and mechanical systems.
- Excellent written and verbal communication skills.
- Willingness to travel extensively, being away from home most of the time.
- No restrictions on travel within EMEA (Europe, Middle East, Africa) and internationally.
- Full clean driving license
What we offer:
- Competitive salary depending on experience.
- Company car (subject to location)
- Discretionary bonus (10% of base salary)
- Laptop, cell phone
We are looking forward receiving your application at: RESE-Jobs.com