Technical Coordinator (m/f/d)

The role of the Rigaku Europe SE (RESE) Technical Coordinator (m/f/d) is to work closely with the different teams within the RESE organisation, directly with customers, and with other third parties. Daily tasks will include the planning of upcoming instrument installations / upgrades and PMs, coordinating unplanned maintenance visits, plus other service  related responsibilities. 

Your role:

Technical Coordinator key responsibilities :

  • Coordinate daily service operations to ensure maximum customer satisfaction and optimised Rigaku resource productivity and efficiency with close consideration for business financial overheads and working time legislation, to includes:
    • Unscheduled maintenance visits
    • Planned Preventative Maintenance 
    • Installations and Upgrades
    • Pre-installation visits
  • Coordinate and assign incoming e-mail service support requests.
  • Plan and maintain service resource scheduling and calendars. 
  • Maintain regular dialogue with service resources to discuss upcoming work and responsibilities
  • Provide weekly reporting to Service Management 
    Escalation outstanding or problem issues
  • Internal and external coordination issues
Your qualifications:
  • Ideally 3+ years of experience in the use and maintenance of semiconductor X-ray systems.
  • Bachelor’s degree or PhD in Electronics Engineering or relevant technical subject (or equivalent experience)
  • Experience in the maintenance and repair of electronic and mechanical systems. 
  • Excellent written and verbal communication skills. 
  • Willingness to travel extensively, being away from home most of the time.
  • No restrictions on travel within EMEA (Europe, Middle East, Africa) and internationally. 
  • Full clean driving license  
What we offer:
  • Competitive salary depending on experience. 
  • Company car (subject to location) 
  • Discretionary bonus (10% of base salary)
  • Laptop, cell phone

We are looking forward receiving your application at:

Field Service Specialist (m/f/d) (Europe)

Rigaku Europe SE has a position open for a Field Service Engineer to support our customers in the Semiconductor Metrology Industry. This position will involve the installation, maintenance and repair of Analytical X-ray Equipment, XRR measurement tools, Thin Film measurement tools, Wafer Analyzers, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work within the legal requirements.

LOCATION: Europe, particularly Southern Mainland Europe <2 hours from major airport) and Germany (ideally Frankfurt or Nuremburg area).

Your role:
  • Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices (typically 75% of the working week away from home).
  • Troubleshoot and repair electronic and mechanical problems with customer equipment.
  • Install, upgrade, and maintain system software.
  • Troubleshoot issues both on-site and via remote communications.
  • Provide customers with phone assistance and remote online support.
  • Perform customer training on the alignment and use of their systems.
  • Complete and submit service reports for all service work performed.
  • Maintain and update customer profiles as changes occur to customer equipment.
  • Diagnose and solve mechanical, electrical, and software-related problems involved in product operation.
  • Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.
  • Ability to work in a clean room environment.
Your qualifications:
  • Ideally, 3+ years of experience in the use/maintenance of semiconductor X-ray systems.
  • Degree/PhD in Electronics Engineering or relevant technical subject (or equivalent experience).
  • Experience in the maintenance and repair of electronic and mechanical systems.
  • Excellent written and verbal communication skills.
  • Willingness to travel extensively and be away from home (75%+).
  • No restrictions on travel within EMEAI and internationally.
  • Full clean driving license.
What we offer:
  • Competitive salary depending on experience.
  • Company car (subject to location).
  • Discretionary bonus (10% of base salary).
  • Laptop, cell phone.

Does this sound interesting? Then please send your application to this link: RESE JOBS.